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Im using the free version CatalogX and the enquiry short code did work fine but after updating to V 6.00 it no longer works? Im using the Impreza theme if that helps.
Thanks
Andy@andy Thanks for reaching out.
As you may already know with this update, we have completely revamped CatalogX with new features and an improved coding structure. As part of this, the shortcodes have also been updated.
However, not to worry—you can use the following shortcode to add the enquiry button in the latest version of CatalogX:
[catalogx_enquiry_button]
Also we recommend using the Enquiry Button block(https://tinyurl.com/2daavpv7) for better flexibility and integration.
Let us know if you have any other questions—we’re happy to help!Regards
SangitaHi Sangita
Thanks for the update. I am using the new short code and im using WP Bakery builder and the button wont load.
Its used in a custom template and worked fine with the old version?
This is the page it should add the button to https://jonathansainsburyinspiration.co.uk/product/lancaster-chair/Any ideas why its not working?
Andy
Hi Andy,
Thank you for bringing this to our attention, and we’re sorry for the inconvenience.
We’ve identified a bug on our end that’s causing the issue with the new shortcode. Our team is actively working on a fix. As soon as it’s ready, we will provide you with the updated version.
We appreciate your patience and will keep you informed.
Best regards,
SangitaHi Sangita
Thanks for letting me know. I have made sure i dont update the other site that uses the plugin.
I will wait for you info to say its fixed.Thanks
AndyHello @andy, Thank you for your patience and cooperation. We have implemented the necessary fixes for the shortcodes in the latest update. Please update the CatalogX plugin to the latest version and check if everything is working as expected.
If you need any further assistance, feel free to reach out. We’re happy to help!
Best regards,
SangitaHi
I have upgraded to the latest version and im now just using the default wordpress setup to add the enquiry button (not the short code as it throws a technical site warning error) and the form seem to show and submit ok but the phone field is blank? any thoughts?
Name : AndyEmail : andy@complete-design.com
User Phone :
User Comments : Can i have this in a light ash please?
Thanks
AndyHello @Andy, Sorry to hear you’re experiencing an issue. We’ve tested the flow on our end, and the phone number is appearing correctly in the email once it is entered by the user — as shown in this screenshot: https://tinyurl.com/2db82n8u.
Since the issue seems to be specific to your setup, we kindly request you to create a staging site that mirrors your live environment. Please share the staging site URL along with temporary admin and FTP access, so our team can investigate the issue directly and assist you further. Also while sharing the access don’t forget to mark your reply as private.Best regards,
SangitaHi Sangita
Thanks for testing, that is very strange! all my test yesterday did not show the phone number but any today are!
Is it possible to make the fields madatory?Thanks
AndyHello Andy, Thank you for getting back to us. We’re glad to hear that the issue with the phone number field is now resolved on your end.
Regarding the ability to mark fields as required—this feature is available with CatalogX Pro (https://catalogx.com/pricing/). With the Pro version, you’ll also have the flexibility to customize the enquiry form fields based on your requirements, along with access to advanced enquiry and messaging features. You can explore more details here: https://catalogx.com/docs/enquiry-communication/.
If there’s anything else we can assist you with, please feel free to let us know.
Regards
Sangita
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